Decorative Films, LLC.

Kathleen Hayden Edited 6 months ago

After receiving my review, the owner reached out and offered to send us another roll of film to put on our windows to try and deter the Sandhill crane who is now known as George. George is now protecting his wife and eggs even more aggressively. Im really hoping the new film works as I would love to keep my windows. I did change my review from 1 to 4 stars because I really appreciate his willingness to help in this situation. Thank you Bought this as a bird deterrent for aggressive birds attacking windows, but it's highly reflective—the dots don't break reflections at all, and birds still see/threaten themselves aggressively. Product didn't work as expected or described.Company policy: NO refunds or returns, even if ineffective. Orders are pricey (lots of film needed for full coverage).Buyer beware: Order a sample first! Wish I'd known. Won't recommend."

Lynda Blades 7 months ago

Do not order from them. Absolutely terrible customer service. Insisted it was my fault the order came different size than ordered. After attempting to belittle me, finally stated that I could simply return for a refund. They could have offered that when I asked the first email instead of several emails and a phone call. Not good people representing this company. Cannot recommend.

CWM W 7 months ago

I had a very disappointing experience with this company. Their customer service is practically nonexistent — you’re forced to communicate with a chatbot, and then you eventually receive a response via email. It feels impersonal and frustrating when you can’t speak to a real person. The shipping prices are a total money grab and extremely overpriced. When I received my order, the installation kit was missing. Apparently, when I backed out of my cart, it removed the kit without me noticing — so unbeknownst to me, it wasn’t included in the final order. When I reached out, they offered to send the kit for free, but charged $16 for shipping on something that’s only worth $7–9. That feels excessive and unreasonable. On top of that, the film itself is just okay and not worth the premium price in my opinion. Overall, I would not recommend this company.

Robert Beckwith 10 months ago

Amazing product. The kit came with everything I needed for a quick, easy and professional looking installation. Buy in confidence!!

Shannon Kaye Germanos a year ago

This is my third order from Decorative Films. I've been very pleased with every order, and this newest one is no exception. This order is by far my favorite. We just bought a new home with these wonderful windows. I wanted something to offer privacy but still let the light in. The film I chose Hit It! I'm thrilled.